Terms and Condition

POPPYLAND reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.


GENERAL

1. For all sales enquiry, kindly email us at poppyland.co@gmail.com with your order number.

2. All prices stated are non-negotiable.

3. All transactions will be attended to within 24 hours. Rest assured we will get back to you as soon as possible.

4. For urgent enquiries, do contact us on WhatsApp +60 135418028


PURCHASE

1. Kindly ensure that you have selected the correct item(s) in the correct colours/sizes before checking out.

2. Kindly ensure that the shipping address and contact number are filled in correctly. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will be applied if parcel is returned.


BACKORDERS

1. Kindly ensure that you agree on the waiting time for BACKORDER items before you make payment. 

2. Arrival time for different items differs. We apologise as there may be delayed or cancelled backorders due to unforeseen circumstances such as shipment delay, insufficient stocks arrived etc.


DELIVERY

 1. Orders will be delivered within 2-3 working days (unless otherwise stated / under BACKORDER) following successful receipt of your order.

2. Weekends and public holidays are not included in the delivery time frame.

3. All shipping charges will be calculated automatically upon check out. 

4. Your products are under the responsibility of our third party postal service providers and we are not responsible for any lost parcels during shipment. 

5. Additional charges for re-delivery will be applied after a non-successful attempt.

6. For more information in regards to shipping, please refer to SHIPPING


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