|Do you accept returns & exchange?|
POPPYLAND.CO provides returns and exchange only for the following reasons:
1. Manufacturing defected item
2. Incorrect item
Please note that we do not accept returns/exchanges if the size doesn't fit as measurements are clearly stated below each item.
- Item must be returned in its new and original condition.
- Item must not be worn, washed, perfumed, altered, or thorn.
- Customer must return the item with the tag on.
- The difference will not be returned if the price of the exchange item is lower than the original item.
- Inner wear, lingerie, bodysuit, playsuit, and camisole strictly cannot be exchanged.
- Customers can only return/exchange once per item.
- All Sales item/Item with Promo Code applied/Discounted item is not returnable/exchangable/refundable.
|How do I return the items?|
- Email to firstname.lastname@example.org / send us a Direct Message on Instagram with the following details:
Email subject: RETURN
Product(s) Name :
Reason for return: (Items with defects; attach photo(s) if possible / Incorrect item received )
- Return address as stated below:
27-11, Glomac Centro, Jalan Masjid PJU 6
Kg Sungai Kayu Ara, 47400 Petaling Jaya
- Refunds will only be made if the defective/returned items are out of stock permanently.
- After approving the refund, customer will receive their refund within 3 days after the confirmation and will be notified respectively.
* Please notify us on any defective or wrong items within 5 working days after receiving them. Do not return items without informing us beforehand or we will not accept.
* All items MUST be shipped back within 5 working days (Malaysia)/10 working days (International).
* We will NOT accept any return/exchange/refund after the 5-day period.
*Exchange of design will have an additional charge of RM20 and customer shall bear the Return & Resend shipping cost.