Do you accept returns & exchange?
Poppyland provides returns and exchange only for the following reasons:
1. Major manufacturing defected item
2. Incorrect item
Please note that we do not accept returns/exchanges
- If the size doesn't fit as measurements are clearly stated below each item.
- Do not like the item
- Quality not up to expectation
and all reasons under (iv)
- (iv) ALL Reasons listed below are NOT considered defects:
- color variation from product photos, e.g. fuschia vs red.
- slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements,etc .
- Slight size variation of within ±3cm on measurements
- Minor imperfections, e.g. loose threads, crease marks and etc.
- Self-inflicted damage or cut to the product.
- Customer's subjective opinions on product quality and preference. (inner lining torn, inner ribbon loop torn, etc)
Proof of defect must be verified by Poppyland Return to be eligible*
- Please notify us on any defective or wrong items within 5 working days after receiving them.
- Do not return items without informing us beforehand or we will not accept.
- All items MUST be shipped back within 5 working days (Malaysia)/10 working days (International).
- We will NOT accept any return/exchange/refund after the 5-day period.
- Exchange of design will have an additional charge of RM20 and customer shall bear the Return & Resend shipping cost.
- All returned items must be unworn, unwashed,perfumed, altered, or thorn. Complete with original tags and/or packaging if applicable
- The difference will not be returned if the price of the exchange item is lower than the original item.
- Inner wear, lingerie, bodysuit, playsuit, and camisole strictly cannot be exchanged.
- Customers can only return/exchange once per item.
- All Sales item/Item with Promo Code applied/Discounted item is not returnable/exchangable/refundable.
- We are not responsible for the return shipping costs of the items.
- We cannot take responsibility for items damaged or lost in the return transit
How do I return the items?
- Email to email@example.com / send us a Direct Message on Instagram with the following details:
Email subject: RETURN
Product(s) Name :
Reason for return: (Items with defects; attach photo(s) if possible / Incorrect item received )
- Return address as stated below:
27-11, Glomac Centro, Jalan Masjid PJU 6
Kg Sungai Kayu Ara, 47400 Petaling Jaya
- Refunds will only be made if the defective/returned items are out of stock permanently.
- After approving the refund, customer will receive their refund within 3 days after the confirmation and will be notified respectively.
- ONLY REFUND COST OF THE ITEM. NOT INCLUDE POSTAGE / RETURN POSTAGE
- You are responsible for postage costs of returned items/re-delivery postage costs for the delivery of your new choice for the exchange.
- Kindly note that all return parcels are dealt via mailing only. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for an exchange. If we accept your exchange, we will mail your preferred exchange item to you as soon as possible, or refund it in the form of store credit for future use.