CNY IMPORTANT POLICY

Please note that Cheongsam and Qipaos are non-returnable due to this design being occasionwear. 

Kindly place your order only if you are agreeable to this. Please reach out to us with your measurements if you require assistance with choosing your size as CNY cheongsams and qipaos will not be eligible for exchange or returns.

Thank you.


Do you accept returns & exchange?

 Poppyland provides returns and exchange only for the following reasons:
 1. Major manufacturing defective item
 2. Incorrect item

*Strictly NO Returns & Exchange or Refund if they item is used or damaged by the customer.

*Sales item are non-refundable/exchangeable.


For Defective / Wrong Item

  • 1 to 1 exchange of the same item you have purchased (same design, same size)
  • Exchange of design/size will have an additional charge of RM30 per item and customer shall bear the Return & Resend shipping cost.
  • Item has to be unwashed and unworn to be eligible for exchange or refund


Please note that we do not accept returns/exchanges 

  • Size doesn't fit (measurements are clearly stated below each item)
  • Do not like the item
  • Quality not up to expectation
  • as soon as you make your purchase online with us

and all reasons under (iv)

  • (iv) ALL reasons listed below are NOT considered defects:
  • Color variation from product photos, e.g. fuschia vs red
  • Slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements, etc.
  • Slight size variation of within ±3cm on measurements
  • Minor imperfections, e.g. loose threads, crease marks and etc.
  • defect is found to be a minor stain removable by wash
  • Self-inflicted damage (clothing tag is being pulled off forcefully instead of being cutor cut to the product
  • Customer's subjective opinions on product quality and preference. (inner lining torn, inner ribbon loop torn, etc)

Proof of defect must be verified by Poppyland Return to be eligible* 

  • Please notify us on any defective, missing items or wrong items right away and MUST be shipped back within working days (Malaysia) from the  received date - tracking number shows that the order has been delivered
  • Do not return items without informing us beforehand or we will not accept.
  • We STRICTLY DO NOT accept any return/exchange/refund after the 3-day period. TAKE NOTE
    We will not refund/exchange! 

  • For SAME DAY DELIVERY order, any exchange or refund request must be made on the same day or it will not be accepted

We reserve the rights to reject any returns with no Return Form enclosed, does not meet our return policy standards, return after the stipulated return period OR caught misuing the system.

Conditions: 

  • All returned items must be unworn, unwashed, perfumed, altered, thorn & do not open/cut button hole. Complete with original tags and/or packaging if applicable
  • Inner wear, lingerie, bodysuit, playsuit, and camisole strictly cannot be exchanged.
  • Customers can only return/exchange once per item.
  • All Sales item/Item with Promo Code applied/Discounted item is not returnable/exchangable/refundable.
  • We are not responsible for the return shipping costs of the items.
  • We cannot take responsibility for items damaged or lost in the return transit


How do I return the items? 

  • Email to [email protected] / send us a Direct Message on Instagram with the following details:
     
     Email subject: RETURN
     Order Number:
     Product(s) Name :
     Reason for return: (Items with defects; attach photo(s) if possible / Incorrect item received)

Refunds 

  • Refunds (Poppyland shopping credit) will only be made if the defective/returned items are out of stock permanently.

  • Once we have checked the item conditions and approved the refund, customer will receive their refund in shopping credits within 14 working days  after the confirmation and will be notified respectively.
  • All refunds STRICTLY will be given in Poppyland shopping credit, to be used on www.poppyland.co for your next order.
  • We will not be responsible if your shipment is lost during the return transit.  (Local and international)
  • ONLY REFUND THE COST OF THE ITEM/S PURCHASED.
  • NOT INCLUDING POSTAGE /RETURN POSTAGE/TRANSACTION FEES/ANY FEES (local and international)
  • You are responsible for postage costs of returned items/re-delivery postage costs for the delivery of your new choice for the exchange. (LOCAL AND INTERNATIONAL)
  • Kindly note that all return parcels are dealt via mailing only. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for an exchange. If we accept your exchange, we will mail your preferred exchange item to you as soon as possible, or refund it in the form of store credit for future use.


Order Cancellation

Yes, but only if the order is still on pending status, and hasn't been paid for. Orders that have been paid for cannot be cancelled. If the customer insists, a 15% administration fee will be charged and deducted from the total refund amount.