Frequently Asked Questions

Q: How do I place an order?

A: Easy. 

  • Choose the categories ( What's new, Clothing, Shoes & Accessories, Sale) that you're interested in and start browsing
  • When you find an item you love, choose your colour, size and quantity and add to cart.
  • You can continue shopping or complete your order by viewing your shopping cart
  • If you'd like to process your order, you can log into your account or sign up for a new account if it's your first time purchasing.
  • Check that your delivery address is correct.
  • Choose your preferred delivery method.
  • Select a payment method
  • Confirm your order and you're done!
  • You'll receive an email confirmation immediately when payment is successful. 
  • Upon payment verification, your order will be packaged and sent to you in 1-2 working days.

 

Q: How can I pay for my order?

A: Poppyland.co offers various kinds of payment methods:

  1.  Credit Card or Debit Card
    Via ipay88 (Visa or Mastercard / Internet Banking / Paypal)   

      2. Online Bank Transfer / ATM Transfer / Cash Deposit

      3. Scan Maybank QRPAY


Bank : MAYBANK

Bank Account : 5141 9670 0101

Account Name : Poppyland Enterprise

Email address: poppyland.co@gmail.com

Upon completion of your payment, kindly send us the payment details as follows:


  • Bank Name :

  • Banking Date :

  • Banking Time :

  • Banking Reference No :

  • Total paid amount :

  • Your Order No. :

  • and a photo of your transaction receipt 

  • to poppyland.co@gmail.com, or WhatsApp it to us at +6016 5554285

Note: Your purchased products will only be delivered after we have received your proof of payment.

 

Q. How do I change my account's personal information and shipping address?

A: All you have to do is log in to your account → Click on “Account Maintenance” → Edit your account information and shipping address here.

 

Q: I forgot my account password. How can I retrieve it?

A: Click on “Lost Password?” and enter the email that you used to register for the account.

Click Submit, then a verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q: Can I cancel an existing order I placed?

A: Yes, but only if the order is still on pending status, and hasn't been paid for. Orders that have been paid for cannot be cancelled.

 

Q: How do I cancel a pending order?

A: Drop us an email at poppyland.co@gmail.com  with the title “Request to Cancel Order” to inform us about the order cancellation.

 

QWhat is the product's transaction currency?

A: All product transactions will be done in Malaysian Ringgit (RM).


QHow long does delivery usually take?

A: Normally, you should receive your package of joy in about 1-3 working days if you’re in Peninsular Malaysia, and 3-5 working days for orders in East Malaysia.


QDo you have a physical store?

A: No, we are only operating online at the moment. However, you can arrange for self-collection of your orders from our studio in UPTOWN DAMANSARA, or send us your measurements if you need assistance with choosing the right size. We do have pop-up stores from time to time, so be sure to follow us on Instagram @poppyland.co, or subscribe to our newsletter to be updated!

 

QHow do I arrange for self-collection?

A: While checking out your order, select "PICK UP" under your Shipping Method. Our team will be in touch with you via email upon receiving your order. Or else, you can also drop us a message directly via whatsapp at +60165554285 to arrange for your pick-up.


Still got a question that’s not been answered? Ask us at poppyland.co@gmail.com , or WhatsApp us at +60165554285 We’ll be glad to help!